Elearning FAQ

Elearning troubleshooting guidance

Blank screen

If you are faced with a blank screen whilst trying to run the course this could be caused by an popup/ad blocker enabled, and/or Firewall that is blocking the access on your device.
As well as an extension such as "Ghostery" which could be enabled to secure your online privacy.

To solve this problem you can try adding the URL of the account to the safelist on your browser - if using:

Google Chrome:

Internet Explorer:

The URL you need to add is: elearning.asaproject.org

Mozilla Firefox:

If possible, it is also recommended to whitelisting the following URLs:


As well as if it's possible to try another:


If this does not resolve the problem you are having in accessing our courses, please contact aideen@asaproject.org.uk